Frequently Asked Questions

We are proud to grant free shipping or competitive discounts to all orders, in exception of our Freebie page.

Our shipping time applies to the present time required to ship goods to their intended destination from our warehouse / partners. Core products shipped directly globally from our warehouse should normally be obtained anywhere within 5-7 working days. But it may take more time. Kindly read more here..

Our trusted PayPal partners will take care of the credit card payment transaction. With a very safe and reliable process, they are truly professional. Please contact us via email (info[at] if you encounter any problems with the payment system, then our colleagues will tell you what to do.

After confirming your original purchase by email, we will also send you another one with a tracking number attached to your order update. For this second email, allow up to 5-7 days.

Everything sold is ‘final sales’. We do not enable refunds for non-defective goods because of hygiene purposes unless the item is damaged or faulty. Refunds are analysed for damaged or defective products on a specific situation-by-case basis and are solely at discretion. Read More…

If the item is damaged, an exchange can be requested. Please take a photo of the damaged instantly with a clear description of the malfunction and submit it to [email protected] but an exchange must take place within 14 days of receiving the item. Within 24 hours, our team will attempt to email you to assist you select your substitute in the process.

That’s not a worry, sometimes this tends to occur. Please send us an e-mail within 24 Hours after your purchase been made.

We’d update your tracking number as soon as we ship the item and you’ll receive an email immediately

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